Technical Support

Technical Support is an assistance center (HelpDesk) with a hotline and operational 24 hours a day, 7 days a week, 365 days a year.

Our contact details:

Telephone: +7 (495) 663 12 22
+7 (495) 500 31 77
Fax: +7 (495) 663 12 20


How to Report Issues:

Please report any problems with services to HelpDesk for the proper analysis and feedback of the resolution.

When you contact us please note whether you are reporting a network failure or a call processing/destination-driven fault.

Please provide the following information available to enable us to deal with your fault quickly and afficiently:

  • Company name
  • Your name and callback number
  • Your e-mail
  • Your internal ticket number
  • Problem description
  • Additional localizing information from your side (Has your equipment been checked? What was tested?  and etc.)

* for voice services:

  • Destination
  • Call example and time stamp
  • Problem type
  • Answers to other questions that pertain to the trouble
  • We ask that call examples be within the last 24 hours.
  • Performance expectations are required for low ASR issues.


When you contact our HelpDesk, you will be provided with a Company TTK ticket number.

Please note this number and refer to it when speaking with our technicians on an existing issue for updates or additional information.


Planned Maintenance

Planned Maintenance carried out in accordance with the activities, criteria and schedule set for a way that minimizes the impairment of the Capacity.


Planned Maintenance activities may include, without being limited to:

  • supply and installation of cables needed for replacement and supply of accessory materials for joints and termination of cables,
  • supply and installation of connection boxes,
  • supply of various materials regarding installation and protection of cables,
  • provision of work force to perform  Planned Maintenance activities and modifications or adjustments,
  • transport of personnel and materials and
  • storage of sufficient spare parts.